shipping & returns

Returns

Returns & Shipping

At SamEdelman.ca, every detail is important and nothing is more important to us than your satisfaction. We are confident that you will be comfortable with your purchase. However, if the need arises, returns of merchandise will be accepted within 30 days of original purchase. Refunds will be made in the same manner as original payment. Only unworn items may be returned. Shoes must be in their original box. All items must be returned unworn, unwashed, undamaged, and with all original tags attached. If items are marked FINAL SALE, they are not eligible for refund.

Shipping Policy

Standard Ground

Standard ground shipping is FREE to all provinces on orders $100+.

Orders under $100 to provinces are subject to a flat ground rate of $9.99.

Orders shipping to any of the Canadian Territories (Yukon, Nunavut, or Northwest Territories) are subject to a flat ground shipping rate of $30.00, and are excluded from free shipping.

SamEdelman.ca ships Monday through Friday only, excluding holidays. All orders are shipped via Canada Post. Shipping fees are non-refundable. 

Return Policy 

Returns of your unworn purchases are accepted for a full refund within 30 days of purchase, unless item is marked as Final Sale. Final Sale items cannot be returned. Visit our Returns page and follow the instructions to complete your return request to receive return instructions and your prepaid return shipping label.

We are not responsible for returns until they are received in our warehouse. The warehouse will inspect merchandise sent back for a refund. We reserve the right to reject returns. If you use a method for your return which is not designated by our Returns page you are responsible for return fees. Return fees are non-refundable. Item(s) must be returned in the original Sam Edelman packaging.

SamEdelman.ca does not offer exchanges, instead, we ask that you return your unworn purchase and place a new order. If you have questions, email customer service. Please also feel free to call us toll free at 1-888-692-5311.

Refund Process & Time Frame

Refunds will be processed to the original method of payment within 10 business days. Once the return has been processed, you will receive a return e-mail confirmation. Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post. Unfortunately, SamEdelman.ca cannot refund your original shipping fees. If you received a gift purchased from SamEdelman.ca and need to make a return, go to our Returns page and follow the simple instructions there or contact cs@samedelman.ca for assistance. 

Contact

  • How do I get in touch with someone at Sam Edelman?

Email: cs@samedelman.ca Phone: 1-888-692-5311